KIKI Privacy Policy

At KIKI Online Casino, we are committed to safeguarding the personal data of everyone who visits or registers on our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you play at KIKI, and it outlines the rights you have regarding your personal data. By creating an account or using our services, you agree to the practices described below.

Who We Are

KIKI Online Casino is operated by SUVYD B.V., a company registered in Curacao under company number 164492, licensed by the Curacao Gaming Control Board under licence No. OGL/2024/846/0501. Payment processing services are provided by our associated payment agent, SUVYD LIMITED, registered in Cyprus. We act as the data controller for the personal information you provide to us through KIKI Casino.com.

Information We Collect

We collect several categories of information to operate our platform, process transactions, and comply with our legal and regulatory obligations. When you sign up for KIKI, we ask you to provide accurate and complete details so that we can verify your identity and manage your account securely.

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address
• We record payment information related to deposits and withdrawals, including the payment methods you use
• We gather verification documents such as your passport, ID card, driving licence, proof of address, and proof of payment method ownership when requested
• We track your gaming activity, including deposits, bets, wins, bonus usage, and account history
• We log technical data such as IP address, device type, browser information, and login timestamps
• We may request a selfie, video verification, or record a verification call as part of our security checks

How We Use Your Data

We use the information we collect for legitimate business purposes connected to providing our services. Our goal is to ensure that every player at KIKI Casino enjoys a safe, fair, and compliant gaming environment.

• We use your data to create and manage your account and verify your identity
• We process your data to handle deposits, withdrawals, and bonus qualification
• We use your information to detect and prevent fraud, money laundering, and other prohibited activity
• We communicate with you about promotions, account updates, and customer support requests
• We analyze gaming behavior to comply with responsible gambling obligations
• We retain records as required under our licence and applicable financial regulations

Legal Basis for Processing

Our processing of your personal data is based on the necessity of performing our contract with you, complying with legal and regulatory obligations under our Curacao licence, protecting our legitimate business interests, and, where applicable, your consent. When you request a withdrawal or activate a bonus, you agree that we may process related data to fulfill that request in accordance with our Accounts, Payouts and Bonuses Policy.

Verification and Document Retention

We may request verification at any time, particularly at account thresholds or before processing a withdrawal. You must supply the requested documents within 30 days, or your account may be suspended or terminated, and any winnings or bonus funds may be forfeited. If we open a fraud investigation, we require the requested documents within 48 hours. We retain verification documents for as long as necessary to comply with anti-money laundering regulations and our licensing requirements.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating our platform.

• We share data with payment processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm your identity
• We disclose data to regulatory authorities such as the Curacao Gaming Control Board when legally required
• We may share information with law enforcement agencies in cases of suspected fraud or illegal activity
• We work with game providers who may receive limited technical data to deliver gameplay

Restricted Territories and Eligibility

Our services at KIKI Online Casino are not available to residents of prohibited or restricted jurisdictions, including the United States, France, the Netherlands, Curacao, and other listed territories. We also do not offer welcome bonuses to players from Finland, and deposits and real money play are barred for residents of Sweden and the United Kingdom under our bonus policy. If we determine that you are accessing our services from a restricted location, we reserve the right to close your account and process any remaining balance in accordance with our terms.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, remember your preferences, and analyze how our website is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our team continuously monitors our systems to maintain the security of your account and financial information while you play at KIKI Casino.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by applicable law, our licensing obligations, and legitimate business purposes such as resolving disputes and preventing fraud. Inactive accounts that remain dormant for 12 consecutive months without deposits, bets, or withdrawals may incur a monthly fee, and related data will be retained in accordance with our record-keeping obligations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to certain types of processing, such as marketing communications
• You have the right to withdraw consent where processing is based on consent

To exercise any of these rights, you can contact our support team through live chat or by emailing support@KIKI Casino.com. Our customer support is available 24/7 to assist you with privacy-related requests.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age. Our services at KIKI Online Casino are intended solely for adults, and we may request identity verification to confirm your age at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of KIKI Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our team through live chat, available 24/7, or by emailing support@KIKI Casino.com. We are here to address any privacy concerns you may have while enjoying our platform.