Our KIKI Responsible Gaming

Our Commitment to Safer Play

We at KIKI operate under a licence issued by the Curacao Gaming Control Board (licence No. OGL/2024/846/0501), and as part of that licence we are required - and genuinely committed - to promote responsible gambling among our players. Gambling should always be a form of leisure, not a way to solve financial problems or escape stress. If you ever feel that gaming is becoming more than just entertainment, we encourage you to use the tools described below or reach out to our support team directly.

Our KIKI platform is intended strictly for adults. Anyone under the age of 18, or the legal gambling age in their jurisdiction, is not permitted to register or play at KIKI. During verification, we may request a passport, an ID card, a driving licence or other proof of identity to confirm that you meet the minimum age requirement. We take this seriously, and accounts that fail to meet age requirements will be closed and any related funds handled according to our terms.

Recognising the Signs of Problem Gambling

It isn't always easy to notice when gaming stops being a hobby. Here at KIKI, we ask our players to stay honest with themselves and watch out for warning signs such as:

• Spending more money or time on games than you originally planned
• Chasing losses by depositing again immediately after a losing session
• Borrowing money or using funds meant for bills, rent or essentials to play
• Feeling anxious, irritable or preoccupied with gambling when not playing
• Hiding your gaming activity from family members or friends
• Neglecting work, studies or relationships because of time spent playing

If any of this sounds familiar, we strongly recommend pausing and using one of the tools available in your KIKI account, or contacting our support team for guidance.

Tools Available in Your KIKI Account

We at KIKI give every player practical ways to manage their activity directly from their account settings. These tools are free, straightforward to use, and available to anyone registered on our platform.

Deposit Limits

You can set daily, weekly or monthly deposit limits to control exactly how much money enters your account. Our minimum deposit to qualify for promotions is 20 EUR, and you're free to set your own personal ceiling above that. Lowering a limit takes effect right away, while raising it typically involves a short waiting period so the decision isn't made impulsively.

Time-Out (Short Break)

If you need a short pause from gaming, our KIKI platform lets you activate a temporary time-out. During this period, your account is locked and you won't be able to log in, deposit or play, giving you space to reset your habits without permanently closing your account.

Self-Exclusion

For players who need a longer or permanent break, KIKI offers self-exclusion. Once activated, your account will be closed for the selected period - or indefinitely - and you will not receive marketing emails, bonus offers or promotional notifications during that time. Self-exclusion requests are handled promptly by our support team, and reversing an active self-exclusion typically requires a formal request and a cooling-off period, precisely to protect players from reversing a serious decision too quickly.

Reality Checks

We also encourage players to keep track of session length. While playing, you can request reminders that show how long you've been logged in, helping you stay aware of time spent on our KIKI games rather than losing track during longer sessions.

Our Approach to Bonuses and Fair Play

Our KIKI Casino bonus structure - including the Welcome Bonus, Monday Boost, Midweek Reload, Friday Adventure and other reload offers - is designed to reward genuine play rather than encourage overspending. General bonus rules apply across the board: only one active bonus at a time, a maximum bet of 5 EUR while wagering, and each deposit must be wagered at least three times before a withdrawal is permitted. These limits exist partly to keep bonus play sustainable and transparent. For a full breakdown of current promotions, see our KIKI bonus page.

We also monitor bonus usage relative to deposits. If a player's bonus ratio (total bonuses multiplied by 100, divided by total deposits) exceeds 40%, that player is excluded from the VIP programme, reload bonuses and free spin invitations until the ratio falls back below the threshold. This policy helps us make sure promotions remain a bonus to responsible play, not a substitute for it.

Verification and Account Safety

To keep our platform secure and to support responsible gaming standards, KIKI may request verification documents at any point, including a passport, ID card or driving licence, proof of address, proof of payment method ownership, and sometimes a selfie or video call. Verification must be completed within 30 days of a request, and documents requested during a fraud investigation must be provided within 48 hours. These checks help confirm that the person playing is who they say they are, protecting both the player and the integrity of our KIKI Casino community.

Restricted Markets

Responsible gaming also means operating within clear legal boundaries. Our platform is not available to residents of the United States, France, the Netherlands, Curacao and a list of additional restricted jurisdictions, and welcome bonuses specifically are not offered to players from Finland. Players from Sweden and the United Kingdom, including its overseas territories, are barred from deposits and real-money play under our bonus policy. We ask all players to confirm that gambling is legal in their location before registering with KIKI via the KIKI login page.

Support Beyond KIKI

Sometimes independent, professional help is the best next step. If you feel that gambling is affecting your wellbeing, your relationships or your finances, we encourage you to reach out to specialised organisations that offer free, confidential support, such as:

• GamCare - support, advice and a free helpline for people affected by gambling
• BeGambleAware - information, tools and support for safer gambling
• Gamblers Anonymous - peer support meetings and recovery programmes
• Gambling Therapy - free online support available in multiple languages

These organisations are independent from KIKI and can offer guidance tailored to your personal situation, including counselling and structured recovery support.